Refund & Cancellation Policy

Why the policy is strict

Because the trial is generous. Every institution can run Festora free before paying a rupee — real students, real programmes, real chest cards, real results. Nobody has to buy Festora to find out what it is.

Once you have tried it and chosen to pay, we have set your limits, enabled your paid features and put the month at your disposal. That is why a started month stays paid.

We would rather be plain about this than promise something vague and disappoint you later.

Free trial

Free is free. No card is asked for, nothing is charged, and the trial simply ends. There is nothing to refund and nothing to cancel.

Paid months

Festora is billed monthly in advance by bank transfer or UPI.

• A month that has started is not refundable, in whole or in part, including if you stop using Festora partway through or your fest finishes early.
• Months you have paid for but not begun are refundable in full. If you paid several months ahead and want to stop, tell us and we will return every month that has not started.

Cancelling

Message us on WhatsApp or email support@festora.pro and say you do not want to renew. That is the whole process — no form, no notice period, no fee, and nobody will ring you to talk you out of it.

Your account carries on normally until the month you have paid for ends. After that it returns to trial-level limits and paid features switch off, but your data is still there and still exportable.

When we do refund

This is not a list of loopholes. These are the cases where keeping your money would simply be wrong, and we refund them without needing to be persuaded.

• You were charged twice, or paid the wrong amount — refunded in full.
• You paid but the paid features were never enabled, and we could not fix it.
• You were charged after telling us to cancel.
• Festora was substantially unusable for a long stretch of your paid month because of a fault at our end. Our usual remedy is to extend your subscription by the time you lost, which most institutions prefer to money back mid-fest — but if you would rather have a refund for that period, ask.

What is not refundable

• Changing your mind after a month has begun.
• Your fest being cancelled, postponed or finishing sooner than planned.
• Not getting round to using Festora during a month you paid for.
• A feature working as described but not as you had hoped. Please check it during the trial — and tell us, because that is how Festora gets better.
• Short interruptions, or outages caused by our suppliers or by your own internet connection.

How to ask

Message us on WhatsApp or email support@festora.pro with your institution's name and roughly when you paid. You do not need a reference number — we can find it.

We will reply within 3 working days. Approved refunds are sent back to the account the payment came from within 7 working days. Your bank may take a few days more.

If we say no, we will tell you why, in plain words, rather than quoting a clause at you.

Changes

If this policy changes, the date at the top changes with it. Whatever policy was published on the day you paid is the one that applies to that payment.